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COVID-19 Level 3 Update

  • COVID-19 Level 3 Update

    We are pleased to advise that we will be open once New Zealand is moved to Level 3.  We will have some restrictions in place.

    Product Purchases - At Level 3 we can deliver product to you nation wide on Mainfreight.  Freight prices are calculated on our website shop check out page. 

    Customers are also able to pick up product from our Penrose warehouse yard.  All sales have to be prepaid and are contactless pickup.

    Install work - At Level 3 we will be completing insulation installs.  Coming into our winter, with many people staying home, we are expecting to be busy so get in touch sooner rather than later for a chat.

    Assessment and Healthy Homes Reports - At Level 3 we will be completing these by appointment.

    For all in home appointments we will require customers to stay 2m away at all times with a preference of separating to different rooms.  All assessment results will be provided in writing.

    In the mean time we continue to monitor our main email address, info@tiwl.co.nz on a regular basis to enable customers to make plans for when we are able to commence work again.

    Our phones are operation with diverts in place to our customer service team who are working from home.

    We thank all of our customers and suppliers for their support and look forward to helping you with your insulation needs on our return.

    Take care of your family and loved ones and lets be kind to everyone, especially those people that are keeping the essential services going and the health professionals.

    Lets ensure we all stay home and show full respect for the self isolation process that we have been asked as a nation to support.

    Kindest regards and wishes.

    Kevan, Dave and the Team at The Insulation Warehouse

    • insulation
    • 20 April