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Refund Policy

The Insulation Warehouse reserves the right to accept or decline any order received over the internet.  If we choose not to supply you we will refund your money in full. We accept no responsibility for any commercial loss or suffering if we are unable to supply the materials purchased. That said we will do our upmost best to meet and fulfill your requirements and provide the best possible service.

You may return all unopened items purchased at Insulation Warehouse within 30 days of the original invoice. The packaging must be in original condition and re-saleable. It cannot be wet, dirty or torn. No part bales are accepted back unless shipped that way.  No clearance  items accepted back.

If the error is on our part or goods are defective we will pay the return shipping costs. If you have ordered the incorrect product or too much material the shipping of items will be your responsibility.  No products can be accepted back after 30days from the invoice date unless faulty or defective. You will need proof of purchase (ie invoice, email contact or payment details) to return any item.

If you are returning items please call us first on 09 636 8409 to arrange a return number. This helps with the tracking process. Items returned will need to have this number attached.

Once we have received the items back we will issue payment through either direct bank deposit or cheque.

Ship authorised returns to the following address:
The Insulation Warehouse
383 Neilson st, Penrose, Auckland, New Zealand

For questions regarding our return policy please contact us at 09 636 8409

We are here to make your purchasing experience a pleasurable one with us.  There are guidelines on this site to help you measure your home to make sure you get the material quantities correct.