Wendy from Avondale
Thankyou so much for the quick service you provided to insulate the floor at my rental property.
I was amazed two other companies didn’t even reply to my phone messages – good on you.
I will be referring you to my numerous friends who are property investors.
Pam of Epsom
A note of thanks for the installation of Cocoon Max on Saturday morning. What a huge difference it has made. Having put my heater on in the evening (as normal) I found after two hours I had to turn it off as the house became too warm. The insulation alone retained enough of that warmth to keep us snug all night. Your installers were fast, efficient and courteous too. Many thanks.
Phil & Paula of Royal Oak
Many thanks for a wonderful job done. We have already noticed a difference in the warmth of our place and there is less condensation on the windows.
Desmond from Three Kings
Thanks very much to you guys and receptionist for doing a fantastic job on my unit, very much appreciated. I will strongly recommend your company to other people. Everything was done so professionally. Have a great year and hope you get plenty of jobs!
Rebecca of Mt Eden
We would like to express our thanks for the professional service which the two installers gave. The job was completed on time and to a very high standard. We have an HRV system installed in our house which displays the temperature and we have found that the house is 2-4 degrees higher already. I have already recommended your service to friends and family.
Margaret of Mangere Bridge
I was impressed with the attitude, expertise and quality workmanship. When recently having insulation installed inspite of cobwebs and heat (and cramped underfloor conditions) the job was done in a capable cheerful way. Thank you.
Sarah of Waitakere
Thanks very much for the prompt and efficient service. I have already recommended you to three friends!
Tracey of Milford
Can you please pass on my thanks to the team. What an amazing job they have done. Absolutely efficient at their job.
Also the insulation: what a difference it makes. When I walked in the door, I noticed the warmth straight away: I cried because it was the first night in years that we had a warm home.
We really appreciate this. So glad that we have this now.
Lynette of Manurewa
Great job and after 30 years I am no longer living in a tent! Yes I definitely notice the difference!
Mia of Pt Chevalier
Thank you so much. We are finally warm!
Brenda of Castor Bay
Thank you for being pleasant to do business with – both office staff and installers.
Kai of Highland Park
You guys did a great job at my place, thanks! God bless
Shaimeen of Mt Roskill
I just wanted to say that I am very glad I chose you guys to do my home insulation. I got quotes from a few different people and there was a lot of mucking round and quite expensive to. But you guys stood out and were the best. Hassle free and very quick. Did a very good job and my home is so much warmer now. Thanks so much. Can really feel the difference now.
Sally of North Auckland
Just got your invoice today which will be paid today and wanted to say thanks for an awesome service. You were the best quote I had, all employees I encountered were informed and efficient which was from quote to installation to an after installation query. Thanks so much I will be recommending and using again should I have the need. I also found your website to be particularly well put together and informative.
Peter and Sheila of North Shore
Thank you for an excellent job well done. Your installers were most efficient, clean, tidy and a pleasure to have in our home. Thank you to all.
Colin of Orewa
Just a note to say thank you for a good job. We were really impressed by all contacts we had with your company – from initial contact to the finished job by the installers. Much appreciated.
Angela of Howick
Your team who installed the insulation did so in really horrible weather conditions and still kept smiling. I was very impressed with such courteous representatives of your company and their honesty is commendable. I am sorry they both got bitten on their arms and had a couple of other challenges to deal with as well. I would not have any hesitation in recommending The Insulation Warehouse to others and felt appropriate to advise management on the excellence of your team, especially under such difficult weather and environmental conditions.
Mr Curran of Albany
We would like to congratulate the staff at The Insulation Warehouse Auckland for a speedy and excellent job done on our property in Albany. In particular Ben and the three young men who installed in the ceiling Pink Batts and underfloor Cocoon insulation. The results have been absolutely magic. The house is definitely warmer even without any form of heating and is a credit to all concerned.
PS. we had a heavy frost this morning (Tuesday) as is common here in Albany and the house was warm. I couldn’t believe it but its true!
Joe of Torbay
The timely and professional way in which your staff installed insulation in our ceiling and underfloor is greatly appreciated but my main reason for this note is to thank you, a member of your staff (I think his name is Ben), who drew my attention to rotting flooring and unsatisfactory plumbing work that he noticed and which could have lead to expensive work in the future. I am grateful indeed.
Kathryn of Blockhouse Bay
Thank you so much for installing my insulation. It has been an absolute pleasure working with your company and I will certainly be recommending you all to anyone who will listen! From the initial phone inquiry to the completed installation I have been blown away by your staff and their outstanding customer service, focus, professionalism, the whole complete package that any business would ever hope to achieve – you have!! I have never experienced this total joy at dealing with any other company. Once again thank you all.
Michael of Otahuhu
A quick email to say thanks for your efforts of you and your team. From you popping round around the same day as my call, to your installers who did a fantastic job yesterday, Insulation Warehouse service has been first class. Your installers, both really pleasant blokes, went the extra distance and pointed out my hot water cylinder was leaking under the house. I’ve recommended you and your company to a couple of friends.
Chris from Auckland
We would like to pass on our thanks to The Insulation Warehouse for undertaking the ceiling and underfloor insulation of our house. We found your sales rep and insulation staff undertaking the physical works very courteous, helpful and knowledgeable. We will certainly be recommending you to others as we were very impressed by your service.
Kym of Auckland
Just wanted to pass on feedback re the incredible service I received from your company, starting from the first sales call and quotation. He was professional, patient and knowledgeable, and followed up and answered further questions a few days later. Your customer service team was also very helpful with the install booking. The overall experience has been so great I have already recommended your company to two friends, one of which has accepted the quote. Thank you I really appreciate the fantastic service from everyone involved.
Toni of Pakuranga
Dear Insulation Warehouse, Thank-you and the team for the great service you have provided. It has made a big difference to my home and is very much appreciated. Thanks again.
Mary of Mt Eden
Dear Sir, I am writing to compliment your company on the excellent service provided by all your staff in relation to the recent installation of insulation at the above address. I obtained quotes from various providers of insulation. Your company was recommended to me by a colleague. The people I have dealt with at your company have been professional, reliable, knowledgeable, friendly and pleasant to deal with. I would like to thank all of the staff who I have either met or spoken to by phone for their good work. They have all been a pleasure to deal with. The installation was done well, in a timely manner and the property left clean and tidy. I would have no hesitation in recommending your company to others in the future.
Linda of Henderson
Hi There, I would like to pass my comments on to your boss of Insulation Warehouse.
Your installers turned up this morning and to say I was blown away by his enthusiasm, his attitude and just the way he explained what they were going to do. Your employees from the day I came across them have been outstanding, from the rep through to the lovely lady who rang me organising the paperwork right through to the installation team who have made the process just amazing. I wish there were more companies like your company who have incredible people who understand what customer service is all about. I would definitely recommend your company to any who wants to do the insulation. If you need a verbal testimonial please feel free to get your customers to contact me. Thank you again.
Alison of Beach Haven
The Insulation Warehouse, I was impressed with the teams courtesy and professionalism. Sincere thanks for a job very well done and so tidily with everything made ‘ship shape’ at completion. Blessings.
Mrs. D of Paremoremo
I would like to compliment your installers, they were polite, efficient and although I haven’t been up in the roof cavity, it feels like the Pink Batts are working well. Many thanks.
Natalie of Waiake
We have just had your company install insulation into our roof and felt we needed to let you know how impressed we were with your staff and the service provided. The incredibly professional services started from the very first time we spoke to your receptionist/booking lady. She was so friendly and arranged for our property to be assessed very quickly. Ben visited our house and answered many question as we were completely new to the whole insulation business. He gave us a quote immediately and wasn’t at all pushy. We had three quotes from different companies and Ben’s manner was so professional that the other companies didn’t really stand a chance of getting our business. One of the other companies that quoted for us said that we were to leave the foil in place. I called your company to clarify why it had to be removed and was passed through to someone who could answer my queries immediately. The day before the batts were to be installed we were called to check that the crew’s arrival time was suitable and we were also given an indication of how long the job would take. This morning, your crew were on time and introduced themselves in a most professional manner. I repeatedly asked if they would like a drink and they declined in a very courteous manner every time. They cleaned up their work area to an extremely high standard. I also had to leave the house a couple of times and I have absolutely no hesitation in leaving your crew alone in the house. Thank you again for a fabulous service.
Cavan of Onehunga
To the entire team at Insulation Warehouse – thank you!!! I cannot express in words the gratitude I have for the team and I honestly cannot think of a time I have received a superior service like the one you gave me…for anything! You’re one of very few companies left giving genuine service, who value your customer and offer good old Kiwi service. Put simply, my experience with you all was faultless – and I have never said that about any other company.
From the initial call with Elyse, then dealing with Ashton for the quote and borer treatment inspection right through to Adrian for the final under floor insulation inspection it became very apparent that you all love your job, love your company and believe in the dying art of true customer service. The entire way through you made me feel like nothing was a problem; you did not try to oversell me anything and your quote was spot on in terms of the timings and price. In fact everything was not only delivered as promised but exceeded my expectations; I found you all beyond reproach in the way you conducted yourself and the quality of product and workmanship provided. You are one of an elite bunch of companies who truly believes the customer comes first and I will never go anywhere else for a service or product you offer.
I would appreciate it if you could pass this to the managers and/or owners of Insulation Warehouse on my behalf. I’m that impressed with you I will be recommending you to anyone who wants insulation installed or removed, heat pumps installed, acoustic work or borer control work done.
Thanks again – appreciate everything and I will talk to you as soon as I am ready to go ahead with the roof insulation.
Enjoy your day.