Web Order Cancellation Policy 

Policy Overview: Customers may cancel their orders within a specified timeframe and under certain conditions. This policy outlines the process and terms for order cancellations to ensure clarity and fairness for both the company and its customers.

Cancellation Timeframe:

• Customers can cancel their order within 24 hours of placing it, provided the order has not yet been dispatched.
• Orders that have already been dispatched cannot be cancelled.

Cancellation Process:

• To cancel an order, customers must contact customer service via email or phone with their order number and cancellation request.
• Once the cancellation request is received and approved, a confirmation email will be sent to the customer.

Refunds:

• If payment has already been made, a full refund will be processed within 5-7 business days of cancellation.
• Refunds will be issued to the original payment method used by the customer.

Exceptions:

• Customized or personalized orders cannot be cancelled once production has begun.
• Clearance or final sale items are not eligible for cancellation or refund.

Contact Information: For cancellations, customers can reach out to our customer service team at sales@tiwl.co.nz 096368409

Changes to This Policy: This policy is subject to change. Any changes will be updated on the website, and it is recommended that customers review this policy before making a purchase.